Privacy Notice

SONDR is a digital marketing agency based in the United Kingdom.

Data Controller
SpencerHewlett Ltd t/a SONDR
Website: www.sondr.co.uk
Email: hello@sondr.co.uk
Address: HERE, Bath Road Bristol BS4 3AP

If you have any questions about this notice or how we use your information, we'd be happy to help. Just get in touch using the details above.

We only collect information that's relevant to speaking with you, providing our services or improving your experience on our website. This may include:
• Your name
• Company name
• Email address
• Telephone number
• Information you enter into our contact forms
• Anything else you choose to include in your message

When you visit our website, we also collect some technical information automatically, such as:
• Your IP address
• Browser type
• Device information
• Operating system
• Pages you visit
• Time spent on our website
• How you arrived at our website
• General website usage data

This helps us understand how people use our website so we can improve it over time.

We collect information when you:
• Submit an enquiry through our contact forms
• Contact us by email or telephone
• Subscribe to marketing communications (where applicable)
• Browse our website
• Accept cookies on our website

We use your information to:
• Respond to your enquiries
• Tell you about our services
• Manage conversations with prospective clients
• Improve our website and user experience
• Monitor website performance
• Understand how visitors use our website
• Show relevant advertising through remarketing
• Meet our legal and regulatory obligations

We'll only use your personal information where we have a valid legal reason to do so.

Under UK GDPR, we process personal information using one or more of the following lawful bases:
‍
Legitimate interests
To respond to enquiries, improve our website and promote our services in a fair and proportionate way.

Consent
Where you've agreed to receive marketing communications or accepted optional cookies.

Legal obligation
Where we're required to process information to comply with the law.

Like most websites, we use cookies to help our site work properly and give you a better experience.

Cookies also help us understand how people use our website so we can continue improving it.

The cookies we use may include:
• Essential cookies
• Analytics cookies
• Advertising cookies
• Remarketing cookies

We use services including Google Analytics, Google Ads and Meta to understand website performance and deliver relevant advertising. You can manage or change your cookie preferences at any time through our cookie banner or your browser settings.

We use advertising services provided by Google and Meta, including remarketing.

These platforms may use cookies and similar technologies to:
• Measure the performance of our advertising
• Understand how people interact with our website
• Show you relevant adverts after you've visited our website

These providers may collect information about your browsing activity across different websites.You can manage personalised advertising through your Google and Meta account settings.

We use website analytics tools to understand how visitors use our website.

Most of this information is collected in an aggregated or anonymised way, meaning it doesn't usually identify you personally.

The insights we gather help us improve our website, our services and the experience we provide.

We never sell your personal information. Sometimes we work with trusted third-party providers who help us run our business.

Depending on the service they provide, they may process information on our behalf. These may include:
• Website hosting providers
• CRM and enquiry management systems
• Email service providers
• Analytics providers
• Advertising platforms
• Professional advisers where required

Any third parties we work with are expected to keep your information secure and only use it for the services they provide to us. We may also share information where we're legally required to do so.

Some of the services we use may process information outside the United Kingdom.

Where this happens, we make sure appropriate safeguards are in place so your information continues to be protected in line with UK GDPR.

We only keep personal information for as long as it's needed.

How long this is depends on why we collected it, whether we're working together and whether we're required to keep it for legal, accounting or regulatory reasons.

If you contact us with an enquiry but don't become a client, we'll only keep your information for as long as it's reasonably needed to manage that enquiry.

Under UK GDPR, you have the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Request that we delete your information in certain circumstances
• Restrict how your information is used
• Object to certain types of processing
• Request a copy of your data where applicable
• Withdraw your consent where we've relied on it
• Make a complaint to the Information Commissioner's Office (ICO)

If you'd like to exercise any of these rights, just get in touch using the contact details above.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no online system can ever be completely secure, we regularly review and improve our security practices to help keep your information safe.

Our website may include links to other websites.

Once you leave our website, we can't control how those websites collect or use your information, so we recommend reading their privacy policies before sharing any personal data.

Our website is designed for businesses and adults.

We don't knowingly collect personal information from children under the age of 13.

From time to time, we may update this Privacy Notice to reflect changes to our business, the services we use or our legal responsibilities.

When we do, we'll update this page and revise the effective date at the top of the notice so you can always see the latest version.